On-site Expert

Deploying On-site Expertise Leads to More Successful Video Deployment

Deploying video communication solutions right the first time requires specific knowledge and expertise. Lack of on-site expertise generates customer frustration and leads to video usage and adoption failure. Who will proactively manage video infrastructure equipment implementation? Who will ensure that videoconferencing rooms are optimized to ensure a successful end-user experience when using video?

Solution

TANDBERG's on-site expert engineers are highly trained and qualified to manage and ensure that the infrastructure and end-user video systems reach high levels of availability, primarily contributing to successful usage and adoption throughout the organization. These experts will also provide "train the trainer" education and technical knowledge transfer for those customers who desire to eventually have such expertise in-house.

Service Highlights
 
  • Expertise deployed and available on-site when needed
  • Highly competent on-site help desk
  • Proactive maintenance and problem resolution
  • End-user education
  • "Train the trainer" education
  • Technical knowledge transfer
 
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