On-site Expert

A TANDBERG Technical Services Manager (TSM) partners with TANDBERG customers to provide a holistic view of the post-sale implementation of the video solution. The TSM oversees the identification and resolution of any service-impacting issue, provides reoccurring executive briefings on the service health of the TANDBERG solution and acts as a liaison between customer and product support team for feature requests and service escalations.

• Act as centralized subject-matter expert on all aspects of the video solution
• Acquire full knowledge about customer’s video solution
• Serve as the main point of technical contact between the customer and TANDBERG
• Knowledge transfer
• Impact adoption via up-and-running systems
• Perform trend analysis on the service health of the total solution
• Develop a scalable roadmap for developing and maintaining the solution
• Fully identify and understand how to overcome regional video adoption challenges
• Speed up any technical support requests
• Coordinate availability of TANDBERG experts as needed