On-site Expert
A TANDBERG Technical Services Manager (TSM) partners with TANDBERG customers to provide a holistic view of the post-sale implementation of the video solution. The TSM oversees the identification and resolution of any service-impacting issue, provides reoccurring executive briefings on the service health of the TANDBERG solution and acts as a liaison between customer and product support team for feature requests and service escalations.
- Act as centralized subject-matter expert on all aspects of the video solution
- Acquire full knowledge about customer’s video solution
- Serve as the main point of technical contact between the customer and TANDBERG
- Knowledge transfer
- Impact adoption via up-and-running systems
- Perform trend analysis on the service health of the total solution
- Develop a scalable roadmap for developing and maintaining the solution
- Fully identify and understand how to overcome regional video adoption challenges
- Speed up any technical support requests
- Coordinate availability of TANDBERG experts as needed